Shipping, Return & Warranty

We want to provide great online shopping experience to you with free shipping, quick delivery and easy returns.

Shipping:

We offer Free US Shipping within the 48 contiguous states. We offer affordable shipping to Alaska, Hawaii and Puerto Rico. We fulfill orders next business day and the transit time is usually 3-5 business days. We cannot ship to PO or APO addresses. Please email info@famokids.com if you have special request for shipping. 

Exchange:

To save your exchange cost, before placing the order, if you’re debating for colors and patterns, please email info@famokids.com for additional photos/videos and we’re happy to help. After you received the package, check the color and pattern before opening the shrink wrap to make sure it is what you want.

If you want to exchange a product, please return the unopened item for a refund within 15 days from purchase date and place a new order. Customers will be responsible for return shipping. Estimated cost is $12-$28 depends on location and shipping method. To help you calculate the shipping cost, our basic set (4ft x 6ft) play mat is 25 '' x 25 '' x 3 '', and weights 6.35 lbs.

Return:

If you are not satisfied with your purchase, you may email info@famokids.com to file return within 15 days from purchase date.

We do not offer free return shipping. Customers will be responsible for return shipping fee. Estimated cost is $12-$28 depends on location and shipping method. To help you calculate the shipping cost, our basic set (4ft x 6ft) play mat is 25 '' x 25 '' x 3 '', and weights 6.35 lbs.

You may get a full refund for unopened merchandise. There will be a $5 restocking fee applied for opened box.

Returned products must be sent back in perfect condition and undamaged packaging. Once we received the returned item in good condition you will get a full refund to the same payment method you used to place your order. We reserve the right to not offer a full refund if the returned item is missing parts or damaged.

We cannot accept return after 15 days from purchase date. 

Warranty:

We offer One-Year Limited Warranty to Famokids play mat. If you believe you received a defective play mat, please email info@famokids.com to request warranty replacement. Warranty requests are handled on an individual basis. We reserve the right to refuse warranty service to any customer who does not follow recommended product use and care or does not adhere to our warranty policy.

 

Your satisfaction is very important to us. Please see FAQs for more product information or email us at info@famokids.com with any questions.